Customer Service Associate (Pittsburgh, PA, United States)
Core
Answer product questions, process purchase orders, and provide backup coverage for reception to ensure best customer service.
Role type
Customer Service Associate
Builds
Customer purchase orders and service fulfillment
Domain
Industrial safety / Gas detection
Required skills
Telephone and email support, Purchase order processing, CRM systems, Windows software (Excel, Outlook, Word), Oracle E Business Suites, Salesforce.com, Distribution experience, Gas detection experience
Preferred skills
Multi-tasking, Time management, Active listening
Technologies
Oracle E Business Suites, Salesforce.com, Windows (Excel, Outlook, Word)
Responsibilities
Provide quality telephone and email support, Process customer purchase orders with accuracy, Maintain communications with callers during resolution, Document customer information in call tracking systems, Meet personal and team targets
Seniority
Entry-level to Mid-level