Auto Finance Dealer EDS Sr Unit Manager - Hybrid
Core
Lead a dynamic front line team in Revenue Operations serving as the face of Capital One for dealers, managing 10-15 associates to exceed customer service and experience standards.
Role type
Senior Individual Contributor (Unit Manager)
Builds
Digital platform goals for automotive SaaS and broader software-as-a-service landscape
Domain
Auto Finance / Automotive SaaS
Required skills
Call center operations management, People leadership, Auto finance experience, Microsoft Office/Google Suite, Project management, Process improvement
Preferred skills
PMP, Lean, Agile, Six Sigma, Bachelor's Degree, Military experience
Technologies
Microsoft Office, Google Suite
Responsibilities
Manage and develop a team of 10-15 associates, achieve business goals, provide continuous feedback and coaching, manage business level metrics, execute flawless management of projects, review escalations to solve complex issues, collaborate with internal and external partners, define and measure performance metrics.
Seniority
Senior, hands-on IC