Manager, Customer Activation, Mid-Market
Core
Front-line manager leading a team of 6-8 Customer Success Managers (CSMs) to drive onboarding, product activation, and growth for Ramp's Mid-Market portfolio.
Role type
Mid-market Customer Success Manager leadership
Builds
Scalable customer activation motion and repeatable implementation playbooks for the Mid-Market segment
Domain
SaaS / Financial Technology (Fintech)
Required skills
Team leadership and coaching, quota performance management, process optimization, cross-functional collaboration, data analytics, financial workflow knowledge, AI tool adoption
Preferred skills
CPA or accounting certification, financial services sales experience, high-growth startup experience, contribution profit model knowledge
Technologies
Salesforce, Looker, Excel, AI tools
Responsibilities
Manage CSM team performance and culture, develop career plans for direct reports, refine implementation playbooks, act as voice of the customer, report on team performance to leadership, leverage AI tools for team efficiency
Seniority
Manager, hands-on IC
