Café Ambassador- Scottsdale Fashion Sq.
Core
High-end service specialist and banking guide who bridges digital innovation and human connection in a modern community hub, empowering guests to master digital tools without traditional sales quotas.
Role type
Senior IC customer experience specialist (banking guide)
Builds
Digital banking adoption and community engagement programs
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer service, digital troubleshooting, de-escalation, event hosting, brand advocacy, compliance awareness
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital ecosystems, host local financial health events, advocate for customers and resolve escalated issues, foster an inclusive environment, and support surrounding locations as needed.