Customer Banking Specialist - Donald
Core
Frontline banking specialist delivering in-branch customer service, account maintenance, and credit product applications for personal and small business customers.
Role type
Senior IC customer service representative (retail banking)
Builds
Seamless banking experience for 10M+ customers via in-branch technology and digital options
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, financial product knowledge, communication, problem solving, risk adherence
Preferred skills
Experience in financial services, retail, or hospitality
Technologies
In-branch technology, digital banking platforms
Responsibilities
Conduct in-depth customer conversations about banking needs, support account maintenance, process credit applications, demonstrate digital banking options, solve customer problems
Seniority
Mid-level, hands-on IC