SNROFFCR, Treasures Service Specialist, Consumer Banking Group
Core
Greet customers, manage queue flow, resolve inquiries, and guide customers to digital banking channels at a branch.
Role type
Front-office service specialist
Builds
Customer service experience and digital adoption
Domain
Consumer banking
Deliverable
product features
Required skills
Customer service, queue management, digital banking guidance, process optimization, team collaboration
Preferred skills
Service excellence, mentoring, contingency support
Technologies
Digital banking channels
Responsibilities
Greet and welcome customers, manage check-in and queue flow, resolve customer inquiries, guide customers to digital channels, mentor service ambassadors, support branch operations
Seniority
Junior, hands-on IC