Conseillère/Conseiller en ligne (F/H)
Core
Online banking advisor handling 80-100 daily calls to assist clients with banking solutions, account management, and online banking adoption.
Role type
Online banking advisor (customer service)
Builds
Customer support interactions and online banking adoption initiatives
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer relationship management, sales aptitude, proactivity, ability to explain solutions, teamwork
Responsibilities
Answering customer calls with expertise and reactivity, acting as a relay between clients and dedicated advisors, proposing adapted solutions, maintaining a human and personalized remote relationship, raising awareness of online banking usage, participating in customer loyalty and satisfaction