Senior Officer, Branch Digital Executive, Group Channel Digitalisation
Core
Drive digital adoption and advisory-led banking growth by educating customers on self-service solutions, providing personalized financial recommendations, and supporting branch operations.
Role type
Senior branch executive (digital channel focus)
Builds
Digital banking adoption, customer acquisition, and branch operational efficiency
Domain
Banking / Wealth Management
Deliverable
product features
Required skills
Customer advisory, digital platform promotion, account onboarding, risk compliance, operational coordination, financial needs analysis
Preferred skills
Banking/wealth certifications, cross-location rotation adaptability
Technologies
Digital banking platforms, self-service channels
Responsibilities
Educate customers on digital and self-service banking solutions, provide personalized financial recommendations, support account opening and onboarding journeys, manage operational and compliance risks, coordinate customer issue resolutions
Seniority
Senior, hands-on IC