Incident and Problem Manager
Core
Manage, coordinate, and communicate major and critical incidents; own post-incident Root Cause Analysis; drive incident readiness via Game Days and Chaos experiments.
Role type
Senior Incident and Problem Manager (IC)
Builds
Operational stability and resilience for UK Technology Operations
Domain
Financial Services / Cloud Operations (AWS)
Required skills
Incident Management, Root Cause Analysis (5 Whys), AWS Cloud principles, AI for process automation, Stakeholder Communication, On-call management
Preferred skills
Chaos Engineering, Reliability Testing Game Days, AI-driven process improvement
Technologies
AWS, Chaos experiments, AI tools
Responsibilities
Lead investigations into major and critical incidents; Drive communications on incident progress; Coordinate teams for quick resolution; Conduct rigorous Root Cause Analysis; Drive Incident Readiness via Game Days; Spearhead process improvement using AI; Provide On-Call Support
Seniority
Senior, hands-on IC
