Café Ambassador- Lenox Square- Part Time
Core
A high-end service specialist and digital banking guide who bridges the gap between digital innovation and human connection in a modern community hub, acting as a brand advocate rather than a traditional teller or barista.
Role type
Senior IC customer experience specialist (digital banking guide)
Builds
Digital banking adoption and community engagement
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer service, digital ecosystem navigation, conflict de-escalation, event hosting, brand advocacy, problem-solving
Preferred skills
Banking experience, retail experience, G-Suite proficiency
Responsibilities
Proactively engage guests to guide them through digital tools, share product value through conversation, host local financial health events, advocate for customers and resolve escalated issues, foster an inclusive environment, support surrounding cafes as needed.
Seniority
Entry-level to Mid-level, hands-on IC