Associate, Tech Operations
Core
Provide onsite customer support and technology operations for a geographically dispersed enterprise workforce, focusing on end-user support, incident management, and laptop/desktop device support.
Role type
Associate, Tech Operations (IT Support)
Builds
Operational reliability and seamless customer experiences for enterprise users
Domain
Enterprise IT Operations / End-User Computing
Deliverable
client delivery
Required skills
Incident management, change management, problem management, knowledge management, endpoint management, networking fundamentals (DNS, DHCP, TCP/IP), scripting (PowerShell, Python, Bash), Windows/Mac/Mobile device support
Preferred skills
Process management (change, incident, problem), CMDB usage, ITIL framework, CompTIA A+ or Network+, support metrics tracking, cloud/virtualization familiarity (AWS, GCP, Azure, VMware)
Technologies
Windows, Mac, Mobile Devices, PowerShell, Python, Bash, DNS, DHCP, TCP/IP, CMDB, AWS, GCP, Azure, VMware
Responsibilities
Monitor systems and dashboards to identify and escalate incidents; document recurring issues and troubleshooting steps in knowledge bases; assist with automation via basic scripts and tools
Seniority
Associate, entry-level IC