CareerPlan

Senior Manager, HR Business Partner- Customer Channels

Richmond, VA, USFull-time$162k–$184k2026-09-28 → 2026-11-12
Based in United StatesNo visa sponsorship

Core

Senior HR Business Partner providing strategic people solutions and talent strategy to business groups within Customer Channels.

Role type

Senior Manager, HR Business Partner

Builds

People strategy, performance and talent management, culture and belonging, engagement and retention, organizational efficiency, workforce planning, and succession management

Domain

Financial Services / Human Resources

Required skills

Strategic workforce planning, Proactive recruitment and retention strategies, Organizational design and development, Employment risk management, Data and trend analysis, Diversity, Inclusion and Belonging practices, Coaching leaders, Creating business outcomes with HR programs, Developing data-driven solutions, Leading HR project work

Preferred skills

MBA or Master's degree, Professional Human Resources Certification, 7+ years client facing or consulting experience, 6+ years in Human Resources or Human Capital Consulting

Technologies

None stated

Responsibilities

Provide strategic HR business partnership to business groups, Oversee and deliver HR solutions including talent strategy and workforce planning, Partner with HR leadership on planning and delivering solutions, Operate as a trusted advisor to HR Centres of Excellence, Navigate fast-paced environments with significant change, Lead Card Channels-wide HR project work, Provide coaching to leaders on organizational design and strategy, Create and support business outcomes with HR programs, Develop data-driven innovative solutions, Partner with various HR functions to develop talent solutions

Seniority

Senior Manager, strategic partnership and project leadership