Principal Coordinator, Tech Operations
Core
Provide technical support for a large geographically dispersed organization by troubleshooting laptop and mobile device issues, managing tickets, and assisting with user onboarding.
Role type
Senior IC IT support specialist (help desk)
Builds
Internal end-user support services
Domain
IT Operations / Help Desk
Deliverable
client delivery
Required skills
Windows OS support, Mac support, remote troubleshooting, ticket management, user onboarding training
Preferred skills
ITIL certification, Mac Integration Basics, Windows 10 certification, 2+ years remote help desk experience
Technologies
Service Now, Windows, Mac
Responsibilities
Troubleshoot laptop and mobile device issues, monitor and respond to tickets/calls/chats, interact with end users via soft phone or chat, track and escalate tickets in Service Now, assist with onboarding new agents
Seniority
Senior, hands-on IC