Director, Ticket Sales | TB Rays
Core
Lead premium seating sales operations and manage a sales team for a new MLB ballpark construction project.
Role type
Senior Director of Sales Operations (Ticketing)
Builds
Premium seating sales pipeline and revenue for a new stadium
Domain
Sports entertainment, live events, venue development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B/B2C sales leadership, frontline sales management, sports ticketing domain expertise, CRM proficiency, sales analytics, budget management, team coaching
Preferred skills
Experience with Ticketmaster/Archtics systems, MLB fan experience knowledge
Technologies
Salesforce, Ticketmaster, Archtics
Responsibilities
Lead, coach, and develop a team of Premium Sales Managers and Account Executives; Monitor daily sales activities and KPIs including calls, appointments, and close rates; Optimize conversion rates through win/loss analysis and script refinement; Manage sales department budget and resource allocation; Generate weekly performance reports and forecasts for leadership.
Seniority
Senior, hands-on IC