Concessions Captain
Core
Overseeing daily concessions operations within a convention center to ensure excellent guest service, efficient service flow, and strong team performance during high-volume events.
Role type
Concessions Captain (Supervisory IC)
Builds
Food and beverage service operations for live events and conventions
Domain
Hospitality / Food & Beverage / Live Events
Deliverable
product features
Required skills
Supervision of concessions staff, food safety compliance, POS system operation, cash handling, inventory management, guest flow management, responsible alcohol service enforcement
Preferred skills
Prior lead/supervisory experience, food safety certification, responsible alcohol service certification, bilingual English/Spanish
Technologies
Point-of-sale (POS) systems
Responsibilities
Review event details and staffing needs with management, conduct pre-event inspections of concessions stands, supervise concessions staff during events to ensure efficient service, monitor guest flow and wait times, ensure proper food handling and quality standards, enforce responsible alcohol service, complete closing duties including sales reconciliation, address guest concerns and operational challenges
Seniority
Mid-level, hands-on supervisor