Guest Service Supervisor - Concessions - Raymond James Stadium
Core
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance for concessions at Raymond James Stadium.
Role type
Guest Service Supervisor (Concessions)
Builds
Guest service operations for NFL games, concerts, and special events at Raymond James Stadium
Domain
Sports venue hospitality and concessions
Deliverable
product features
Required skills
Supervisory experience in food & beverage or concessions, POS system proficiency, conflict resolution, team coaching, policy compliance enforcement, service audit execution
Preferred skills
Customer service background, knowledge of stadium operations and venue layout
Technologies
Clover Sport POS, Krewe Card
Responsibilities
Manage event-day staff check-in including uniform verification and equipment preparation; Train and support cashiers on POS operations and transaction processes; Monitor line speeds and cashier performance to ensure efficient service; Resolve guest conflicts and manage in-seat order issues; Conduct service audits and track guest service metrics to drive improvements.
Seniority
Mid-level Supervisor