Clinical Business Operations Representative
Core
Facilitates prompt resolution of pre- and post-operative care problems and performs general administrative and receptionist functions for the Orthopaedics Department.
Role type
Clinical Business Operations Representative (Administrative/Reception)
Builds
Orthopaedic clinic and surgical workflows
Domain
Healthcare / Orthopaedics
Deliverable
Dashboards & analysis (patient records, scheduling data)
Required skills
Patient intake management, Clinical record review, Multi-line phone triage, Insurance verification, HIPAA compliance, Administrative coordination
Preferred skills
Learning agility, Technical proficiency with office software, Cross-functional collaboration
Technologies
Epic, Office software
Responsibilities
Answering and triaging multiple phone lines for patient and provider inquiries; Obtaining and verifying patient demographic and insurance information; Reviewing clinical records for completeness and authorization; Coordinating pre- and post-operative logistics and scheduling; Providing coverage for team members' administrative duties; Maintaining confidentiality of patient health information.
Seniority
Entry-level, hands-on support