Clinical Business Operations Representative
Core
Facilitates prompt resolution of pre- and post-care problems in daily clinical operations, performing administrative and receptionist functions to manage patient flow and records.
Role type
Administrative support specialist (clinical operations)
Builds
Efficient patient intake, scheduling, and care coordination workflows for orthopaedic services
Domain
Healthcare / Orthopaedics
Deliverable
dashboards & analysis
Required skills
Patient intake management, Clinical record review, Multi-line phone triage, HIPAA compliance, Office software proficiency, Cross-functional collaboration
Preferred skills
Learning agility, Teamwork, Communication
Technologies
Epic, Office software
Responsibilities
Answering multiple telephones for triage and directing calls, Obtaining and verifying patient demographic and insurance information, Reviewing clinical records for completeness and authorization, Greeting visitors and handling inquiries, Providing coverage for co-workers' administrative responsibilities, Maintaining confidentiality of patient information
Seniority
Entry-level, general staff