Clinical Business Operations Representative 1 (H)
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations, performing administrative and receptionist functions to manage patient care and records.
Role type
Clinical Business Operations Representative
Builds
Patient care workflows and administrative support for UHealth clinics
Domain
Healthcare / Clinical Operations
Required skills
Data entry, Patient scheduling, Telephonic triage, Clinical record review, Insurance verification, Appointment management
Preferred skills
Bilingual (English/Spanish), Customer service experience
Technologies
Cerner electronic medical records
Responsibilities
Answer incoming calls and triage inquiries, Schedule patient appointments and manage clinic census, Review clinical records for completeness and authorization, Obtain patient demographic and insurance information, Coordinate with home health companies and pharmacies, Notify providers of urgent patient matters and lab results, Follow up with no-show patients and manage appointment cancellations/rescheduling.
Seniority
Entry-level, administrative support