Patient Experience Specialist 1, Full Time
Core
Bridge between patients and the health system, handling complex feedback, complaints, and grievances to ensure resolution and increase patient satisfaction.
Role type
Patient Experience Specialist
Builds
Positive patient experiences and a peaceful healing environment
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Conflict resolution, Active listening, Empathy, Triage, Case investigation, Policy adherence, Documentation, Stakeholder collaboration
Preferred skills
Bachelor's degree in relevant field, 3+ years relevant experience
Technologies
Microsoft Office, Feedback module database
Responsibilities
Perform daily rounds on patients to collect confidential information; Act as a liaison for patients and families via phone or in person; Escalate complex complaints to Senior Specialists; Investigate and follow up on case resolutions; Contribute to process improvement opportunities.