Complaint Handler
Based in United Kingdom
Core
Investigate customer complaints, classify cases, and deliver resolutions by gathering information and acting with empathy.
Role type
Customer service complaint handler
Builds
Resolved complaint cases and improved customer experiences
Domain
Banking / Financial services
Deliverable
client delivery
Required skills
telephony experience, written communication, case classification, information gathering, trend identification, multi-tasking, organizational skills
Responsibilities
Manage complaint cases from classification to resolution, investigate complaints to determine outcomes, communicate with customers via telephone and writing, gather information from internal departments, identify trends in customer feedback