Technical Support Engineer
Core
Provide advanced-level technical support for the Alation Data Intelligence Platform, helping customers integrate, troubleshoot, and debug complex issues.
Role type
Senior Technical Support Engineer (Enterprise Software)
Builds
Customer success and platform stability for self-service analytics and data governance solutions
Domain
Data Intelligence / Enterprise Software
Deliverable
client delivery
Required skills
Linux troubleshooting, SQL, Java debugging, Python debugging, REST APIs, Web server management (Apache/Nginx), Relational Database administration (Oracle/Postgres)
Preferred skills
Postgres internals, JDBC drivers, Elasticsearch, NoSQL (MongoDB), Hadoop Ecosystem (Hive/HBase), Kubernetes, Docker
Responsibilities
Troubleshoot and debug complex platform issues, act as escalation point for customers and internal teams, author and update technical documentation (KB articles, runbooks), facilitate technical enablement sessions, build complex lab setups to replicate problems