Senior Technical Support Engineer
Core
Senior Technical Support Engineer resolving complex issues, analyzing logs, and providing data-driven insights for an enterprise analytics platform.
Role type
Senior Technical Support Engineer
Builds
Operational dashboards, reports, and troubleshooting guides for an enterprise analytics platform.
Domain
Enterprise analytics and SaaS platforms
Deliverable
client delivery
Required skills
API troubleshooting, SQL, data analysis, root cause analysis, log analysis, distributed systems knowledge, SaaS environment support
Preferred skills
Telemetry familiarity, monitoring, logging, stakeholder communication
Technologies
API Support, SQL, AI
Responsibilities
Investigate and resolve complex issues involving APIs, platform functionality, and data discrepancies; analyze logs and system behavior to identify root causes; create and maintain troubleshooting guides and knowledge base articles; validate data accuracy and business logic across multiple systems; develop and maintain operational dashboards and reports; analyze platform usage and API consumption metrics to provide actionable insights.
Seniority
Senior, hands-on IC