Customer Centric Engineer
Core
Bridge between customers and engineering teams, providing advanced troubleshooting, onboarding guidance, and product feedback for an AI & Data Context Platform.
Role type
Senior Customer Centric Engineer (Technical Support & Product Partnership)
Builds
DataHub Cloud (AI-powered discovery, observability, and governance SaaS)
Domain
Enterprise AI & Data Infrastructure
Deliverable
client delivery
Required skills
Python, SQL, Snowflake, BigQuery, dbt, Airflow, Kubernetes, Docker, UNIX, cloud platforms (AWS/Azure/GCP), networking, system architecture
Preferred skills
React, TypeScript, JavaScript, data pipelines, ELT processes, modern data stack
Technologies
Zendesk, Zoom, Slack, Kubernetes, GKE, AKE, Docker, Snowflake, BigQuery, dbt, Airflow, Tableau, Looker, AWS, Azure, GCP
Responsibilities
Provide advanced technical support via multiple channels; troubleshoot complex issues spanning software configuration, networking, and integrations; debug code and analyze logs; act as a trusted advisor to optimize customer usage; collaborate with product and engineering teams to resolve escalations and improve functionality; monitor customer health metrics and advocate for product improvements; contribute to customer-facing resources like FAQs and knowledge base articles.
Seniority
Senior, hands-on IC