Technical Support Engineer
Core
Provide technical support, implementation, and customization for Glean's enterprise AI search and knowledge platform to help customers integrate data sources and resolve system issues.
Role type
Senior Technical Support Engineer (Enterprise SaaS)
Builds
Glean Work AI platform (enterprise search, AI agents, knowledge graphs)
Domain
Enterprise SaaS / AI / Search / Knowledge Management
Deliverable
client delivery
Required skills
Technical troubleshooting, REST API debugging, SSO/SAML/OAuth configuration, Cloud platform experience (AWS/GCP/Azure), Linux administration, SQL/database knowledge, Root cause analysis, Project planning, SaaS integrations
Preferred skills
Kubernetes basics, LLM fundamentals, GitHub/Jira/Confluence usage
Technologies
AWS, GCP, Azure, Linux, SQL, Kubernetes, GitHub, Jira, Confluence, REST APIs, SAML, OAuth
Responsibilities
Own implementation and customization of Glean for customers; Provide first response and resolution for technical issues; Assist in onboarding datasources; Educate customers on product features; Analyze metrics to identify system health issues; Handle customer-impacting alerts; Collaborate with product teams to improve service.
Seniority
Senior, hands-on IC