Customer Engineer
Core
Provide expert technical support and resolve complex issues for high-value enterprise customers using a cloud-native data unification platform.
Role type
Senior Customer Engineer (Technical Support)
Builds
Reltio Context Intelligence Platform (Data Unification & Governance SaaS)
Domain
Enterprise Data Management / Cloud Infrastructure
Deliverable
client delivery
Required skills
Data unification solutions, Public Clouds (AWS/GCP/Azure), REST APIs, Hands-on programming (Python/Java), Object-oriented design, Distributed data systems, JSON, Lambda code debugging, Web UI development (JavaScript)
Preferred skills
NoSQL databases (Cassandra, Elastic Search, DynamoDB), MS in Computer Science
Technologies
Python, Java, AWS, GCP, Azure, Postman, Cassandra, Elastic Search, DynamoDB
Responsibilities
Handle complex technical problems involving configuration, workflow compilation, and code debugging; Resolve customer issues through research and troubleshooting; Attend client meetings to diagnose problems; Participate in rapid response teams with engineering and DevOps; Monitor alerting tools for escalation prevention; Author technical documentation and share best practices; Provide input on product enhancements to Engineering and Product teams.
Seniority
Senior, hands-on IC
