Customer Care Support Analyst
Core
Providing customer support via phone and email, handling account changes, and managing administrative requests for fuel payment clients.
Role type
Customer Care Support Analyst
Builds
Customer accounts and payment solutions for fuel expenses
Domain
Commercial payments / Fuel industry
Deliverable
product features
Required skills
Phone support, Email support, Account management, Fee and discount administration, Data entry, Compliance adherence, Problem solving
Preferred skills
German (B2+), English (A2+), MS Excel, MS Word
Responsibilities
Handling customer requests received by phone or in writing, Making changes to customer accounts based on requests or internal instructions, Updating customer information including contact details, Handling written customer enquiries and complaints, Cooperating with team members and other departments, Performing assigned administrative tasks