Customer Remediation Executive
Core
Manage customer queries, complaints, and financial redress processes to ensure fair treatment and accurate payments in line with regulatory codes.
Role type
Customer Remediation Executive
Builds
Customer communication letters, payment allocations, and complaint responses
Domain
Financial services / Sustainable mobility / Regulatory compliance
Deliverable
client delivery
Required skills
Customer service, compliance, finance, operational risk management, communication (verbal/written), organizational planning, analytical mindset, problem-solving, regulatory knowledge (UK financial services), Microsoft Office proficiency
Preferred skills
Managing customer expectations in regulated environments, continuous improvement
Responsibilities
Manage daily customer remediation activities within KPIs and SLAs, log and respond to customer queries, manage customer complaints from logging to resolution, produce accurate and sensitive customer communication letters, process customer payments via finance tools
Seniority
Individual Contributor