Customer Support Agent to TaxiCaller
Core
Support customer support organization with operational, administrative, and support tasks to keep backend operations running smoothly.
Role type
Entry-level Customer Support Agent
Builds
Internal support processes and customer account stability
Domain
Transportation technology / SaaS
Deliverable
Dashboards & analysis
Required skills
Organization, attention to detail, comfort with modern software and digital tools, clear professional English communication, ability to work with computers and mobile applications, ownership of tasks
Preferred skills
Additional languages (Swedish, Finnish, French, Spanish), previous experience in customer service or administration, experience with SaaS products or mobile applications
Responsibilities
Customer account administration, onboarding-related tasks, quality assurance checks, maintaining internal documentation and support resources, assisting teams with follow-ups and coordination
Seniority
Entry-level, hands-on IC
