Product Operative Support
Core
Providing technical support and operational assistance for the 1link Poland platform within the Vehicles Payments line of business.
Role type
Product Operative Support
Builds
1link Poland platform for vehicle payments
Domain
Commercial payments / Vehicles Payments
Deliverable
client delivery
Required skills
software/platform support, troubleshooting, problem-solving, customer support, task prioritization
Preferred skills
testing experience
Technologies
1link platform
Responsibilities
Providing 1st and 2nd line support for customer queries, escalating software incidents, advising customers on product best practices, supporting customer onboarding and configuration, responding to inbound help desk queries, guiding users through product journeys, logging and tracking issues, replicating and troubleshooting technical issues, liaising with development teams, supporting software releases and testing new functionality, delivering training sessions, performing technical administration tasks, managing platform data, supporting account setup, following procedures and maintaining documentation, collaborating with cross-functional teams.
Seniority
Mid-level, hands-on IC
