Senior Product Operations Analyst
Core
Senior Product Operations Analyst supporting Savings & Investment Operations, managing cross-functional technical projects, engaging external partners, and acting as the voice of the customer.
Role type
Senior Product Operations Analyst
Builds
Operational processes and SLAs for Savings & Investment products
Domain
Fintech / Small Business Banking / Payments
Deliverable
product features
Required skills
Payments landscape knowledge, Financial market knowledge (India), Payments settlements, Regulatory guidelines, Project management, Jira, Confluence, Customer ticketing systems, Card manufacturing/logistics understanding
Preferred skills
Consulting, Operations, Finance, or Technology experience
Responsibilities
Supporting Product Owners to manage cross functional technical projects, Engaging with external partners to agree on SLAs and performance, Interacting with VP/SVP level and presenting research, Acting as the voice of the customer and providing Level 3 support, Providing support to the rest of Operations worldwide, Guiding the operations community towards constant improvement