Technical Support Engineer
Core
First-line technical support for global merchants, ensuring payment acceptance and troubleshooting platform/API issues.
Role type
Technical Support Engineer
Builds
Merchant payment operations and technical stability
Domain
Financial technology / Payments
Deliverable
client delivery
Required skills
Troubleshooting technical and operational problems, API and web-stack knowledge, SQL, JavaScript, Python, Java, financial services background (reconciliation/reporting), log analysis, networking/IT hardware
Preferred skills
POS experience, scripting automation
Responsibilities
Provide help and instruments for global payment acceptance, act as key source of knowledge on platform/products/APIs, troubleshoot technical/operational problems, advise on implementation and daily operations, gather and communicate merchant feedback to product/management
Seniority
Mid-level (4+ years experience)