Technical Support Specialist
Core
Provide technical troubleshooting and support to customers and partners via email to help them utilize the PartnerStack platform.
Role type
Customer Support Representative (Technical)
Builds
PartnerStack subscription commerce platform
Domain
SaaS / Subscription Commerce
Deliverable
client delivery
Required skills
technical troubleshooting, email communication, bug investigation, SLA management, knowledge base maintenance
Preferred skills
startup experience, conflict resolution, empathy, self-driven problem solving
Technologies
Zendesk
Responsibilities
Interact with customers and partners via email to troubleshoot technical issues; Investigate and escalate bugs to the technical team; Maintain help center and internal knowledge bases; Meet or exceed SLAs for first reply and resolution times; Communicate technical information clearly to address customer needs.
Seniority
Mid-level, hands-on IC