Technical Support Specialist (Ferrara, Italy) (12 month Contract)
Core
Diagnose and resolve hardware and software issues for IoT connected transportation devices and fleet management software, supporting customers, partners, and internal teams.
Role type
Technical Support Specialist
Builds
Geotab GO devices, MyGeotab software platform, and partner products (cameras, keyless systems)
Domain
IoT, connected transportation, fleet management
Deliverable
client delivery
Required skills
SQL, Python, C#, JavaScript, Google BigQuery, Excel (pivot tables), Google Suite
Preferred skills
Engineering or Computer Science background
Technologies
Google BigQuery, Google Suite
Responsibilities
Diagnose and resolve technical hardware and software issues involving connectivity, installation, and software inquiries; Provide technical expertise on database set up, user management, rules, reporting, device errors, and network communications; Coordinate with internal departments on the return/exchange process for devices; Manage, develop, and deliver product service training to resellers and customers; Support partners, customers, and sales representatives via phone, chat, and email.
Seniority
Junior to Mid-level (1-3 years experience)