Customer Success Manager, Mid Market
Core
Direct support and retention for RingCentral's mid-market customers, acting as a point person to orchestrate internal efforts and drive platform adoption.
Role type
Mid-market Customer Success Manager
Builds
Customer retention, platform adoption, and revenue growth for mid-market accounts
Domain
SaaS / Business Communications / AI
Required skills
Customer success management, churn risk analysis, stakeholder communication, Salesforce proficiency, renewal forecasting, upsell/cross-sell strategy
Preferred skills
Enterprise-level SaaS experience, consulting or account management background, knowledge of agentic voice AI
Technologies
Salesforce, customer success platforms, AI automation tools
Responsibilities
Encourage customers to utilize new features to drive business growth; relay customer feedback to internal teams (Sales, Product, Engineering); evaluate churn and downsell risk using scoring tools; recommend adoption programs aligned with business needs; conduct quarterly business reviews; track renewals and forecast 120-day account status; analyze usage data to identify trends and growth opportunities.
Seniority
Mid-level (1-4 years experience)