Inside Sales Representative - AU Market
Core
Manage and grow a portfolio of existing SOHO and Small Business customers in Australia, focusing on renewals, retention, and upsell/cross-sell opportunities.
Role type
Inside Sales Representative (Account Management)
Builds
Revenue growth and account health for RingCentral's business communications platform
Domain
B2B Technology / SaaS / Business Communications
Required skills
Account management, retention strategies, upselling, cross-selling, CRM proficiency, negotiation, SaaS/telecom sales experience
Preferred skills
AI tool utilization, cross-functional collaboration, results-oriented execution
Technologies
Salesforce, AI-powered call summaries
Responsibilities
Manage existing SOHO and Small Business accounts including renewals and plan changes; Monitor account health and drive retention strategies; Handle renewal negotiations and identify upsell/cross-sell opportunities; Leverage AI tools and CRM for customer conversations; Partner with Support, Billing, and Product teams to achieve targets
Seniority
Mid-level, hands-on IC