SMB Expansion Account Executive
Core
Maintain and increase existing customer revenue streams for small-to-medium-sized businesses through upselling, cross-selling, and generating referrals while driving product adoption.
Role type
SMB Account Executive (Sales)
Builds
Business communication solutions (voice, SMS, contact center, video collaboration)
Domain
Business Communications / AI-powered Communications
Deliverable
product features
Required skills
B2B sales, account management, solutions selling, sales forecasting, pipeline management
Preferred skills
Salesforce CRM, night shift availability
Responsibilities
Maintain and increase existing customer revenue stream through upselling and cross-selling; Manage account portfolio through Customer Touchpoint Strategy; Ensure timely delivery of solutions; Collaborate between customer and internal teams; Monitor account usage and drive product adoption; Update customer profile to map business updates and growth.