RVP Technical Success, AU/APAC
Core
Senior post-sales leader responsible for the full customer experience (contract execution through renewal) and driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets for the Australia and APAC region.
Role type
Regional Vice President, Technical Success
Builds
Integrated Technical Success, Subject Matter Expert, and Professional Services functions for UCaaS and Contact Center solutions
Domain
UCaaS, Contact Center as a Service (CCaaS), Cloud Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
post-sales leadership, geographically distributed team management, NRR/GRR target achievement, C-suite relationship management, UCaaS/CCaaS domain expertise, Professional Services economics, offshore/nearshore delivery management, APAC market knowledge, talent pipeline development
Preferred skills
MBA or equivalent, advanced degree
Technologies
RingCentral RingSense AI, Microsoft Teams Direct Routing
Responsibilities
Own regional P&L outcomes including NRR, GRR, and delivery margins; cultivate C-suite and VP-level relationships with strategic accounts; lead the regional Technical Success organization and drive AI feature adoption; manage the Professional Services function and delivery metrics; manage the Subject Matter Expert function and channel product feedback; act as the operational bridge between regional customer realities and global teams; own the regional talent strategy for all three functions
Seniority
Executive (VP level), hands-on leadership