RVP, Customer Success, Strategic & Geo Enterprise (AMER)
Core
Build and lead the Customer Success organization for Strategic and Geo Enterprise segments in AMER to scale adoption quality and consistency for Cursor's AI coding tool.
Role type
Senior IC Regional Vice President, Customer Success
Builds
Repeatable engine for enterprise adoption of an AI developer tool
Domain
Enterprise software / AI developer tools
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise customer success leadership, team building and management, retention and expansion strategy, technical account management, stakeholder management at VP/CTO level, process design, cross-functional partnership
Preferred skills
Understanding of software development lifecycles, token economics, AI-enabled developer tooling, PLG-to-SLG transition dynamics
Technologies
Cursor (AI coding tool)
Responsibilities
Hire, develop, and manage Regional Directors and AI Deployment Managers; Own retention and expansion outcomes (NRR/GRR) for enterprise accounts; Act as escalation point for complex deployments and executive misalignments; Build lightweight, scalable processes and coverage models; Guide rollout strategy and adoption playbooks; Partner with Sales, Field Engineering, and Product to drive customer outcomes
Seniority
Senior, hands-on IC with leadership responsibilities
