Service Engineer - ACE
Core
Act as the vital link between customers and the technical core, resolving issues for RingCentral's agentic voice AI portfolio (AIR, AVA, ACE).
Role type
Service Engineer (QA & Support)
Builds
Customer support for agentic voice AI business communications platform
Domain
AI-powered business communications / Voice AI
Deliverable
client delivery
Required skills
debugging, troubleshooting, root cause analysis, API understanding, web development concepts, database structures, QA testing, SLA management
Preferred skills
service engineering experience, product suite familiarity, scripting/automation in testing
Technologies
APIs, web development frameworks, databases, testing environments
Responsibilities
Collaborate with engineers to resolve technical issues; interact with customers to analyze problems and provide solutions; deep dive into issues to identify bugs and perform root cause analysis; work with development teams to understand APIs and database structures; test and validate fixes for bugs; identify recurring issues and suggest enhancements
Seniority
Mid-level (3-5 years experience)