Engineer / Senior Engineer - Service
Core
Manage service operations, customer satisfaction, and technician teams for elevator maintenance and repair.
Role type
Senior Service Operations Manager / Team Lead
Builds
Reliable elevator maintenance and repair services for end-users
Domain
Elevator and escalator maintenance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service operations management, team leadership, scheduling and routing optimization, cost control, safety compliance, sales lead processing, invoice review, site audit, conflict resolution, performance management, hiring and selection, tool and asset management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure customer satisfaction through quality service and precise communication; Manage service operations including callouts, repairs, and planned maintenance scheduling; Lead and develop assigned technicians, including performance objectives, scheduling, and workload balancing; Control field operations costs and resolve invoicing complaints; Conduct site audits and investigate accidents; Manage third-party inspections and equipment assignments.
Seniority
Senior, hands-on IC with people management responsibilities