Junior Engineer / Engineer - Service
Core
Managing service operations, customer relationships, and a team of maintenance technicians for elevator equipment.
Role type
Service Operations Manager / Team Lead
Builds
Service repairs, planned maintenance, and customer satisfaction for elevator systems
Domain
Elevator maintenance and facility services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, scheduling and routing optimization, cost control, safety compliance, conflict resolution, performance management, inventory management, invoicing review, site auditing, accident investigation
Preferred skills
sales lead processing, third-party inspection coordination, foreign equipment maintenance support, overtime authorization, technician hiring and selection
Technologies
PDA, phone, van management tools
Responsibilities
Manage assigned technicians' performance, motivation, and competence development; Schedule and optimize maintenance visits and callouts; Resolve customer service and invoicing complaints; Control field operations costs and stock content; Investigate accidents and ensure safety compliance; Validate service contract technical terms with sales; Review and close open callouts and service repairs invoices.
Seniority
Mid-level, hands-on management