Repairs Team Leader
Core
Manage a team of technicians to ensure elevator and access system repairs meet service agreements and customer expectations.
Role type
Senior field operations manager (repairs team leader)
Builds
Reliable elevator and access system maintenance services for customers
Domain
Elevator and building access systems
Deliverable
client delivery
Required skills
Team management, customer relationship management, sales lead processing, field audit execution, safety culture promotion, technician performance coaching, capacity planning, absence management
Preferred skills
Commercial acumen, engineering background
Technologies
None stated
Responsibilities
Ensure customer retention by meeting service agreements, communicate delivery status to customers, resolve customer complaints timely, manage sales leads volume and quality, conduct field audits to ensure service quality, develop technician competences and performance, ensure maintenance process compliance, manage short-term resourcing and mid-term capacity planning
Seniority
Senior, hands-on IC with team leadership