Inside Sales Supervisor
Core
Lead, coach, and develop a team of Inside Sales Representatives to achieve sales, conversion, productivity, and call center performance goals.
Role type
Inside Sales Supervisor (Team Lead)
Builds
Home warranty products and services for home sellers, buyers, and agents
Domain
Home Services / Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
sales leadership, team coaching, performance management, sales process execution, data-driven decision making, conflict resolution, hiring and onboarding, scheduling management
Preferred skills
inbound/outbound telesales experience, call center operations expertise, Microsoft Office proficiency
Technologies
Microsoft Office, live reporting tools, performance management systems
Responsibilities
Coach representatives on discovery, objection handling, and closing techniques; monitor sales calls for quality and compliance; analyze performance data to identify trends and create action plans; manage daily operations including attendance, scheduling, and compensation accuracy; foster a competitive and positive team culture through recognition and contests; partner with Training, QA, and HR to build team capability.
Seniority
Mid-level, hands-on IC
