Technical Support Engineer - Graduate

Cork - Ireland (Office)Full-time2026-10-28 → 2026-11-10

HybridNo visa sponsorship

Core

Provide technical support and troubleshooting for Cohesity's AI-powered data security solutions to enterprise customers.

Role type

Technical Support Engineer (Graduate)

Builds

Customer support resolution and self-service knowledge base articles

Domain

Data security and backup

Deliverable

client delivery

Required skills

Troubleshooting, Operating Systems (Windows, macOS, Linux), Networking (TCP/IP, DNS, DHCP, VPNs, firewalls, routers, switches), Scripting (PowerShell, Bash, Python)

Preferred skills

AI tool usage, Basic Scripting & Automation

Responsibilities

Investigate and troubleshoot technical issues, Record customer interactions, Work with engineering and account management teams, Manage workload for timely resolution, Develop knowledge base articles

Seniority

Graduate (2027)

About Cohesity

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.