CCaaS Sr Engineer (Technology)
Core
Architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone.
Role type
Senior IC CCaaS Engineer (Cloud Communications)
Builds
Enterprise communication platforms and integrations
Domain
Healthcare technology / Cloud Communications
Deliverable
production ML models
Required skills
NICE CXone expertise, cloud architecture, system optimization, enterprise integrations, AI/voice technology adoption, root-cause analysis, technical mentorship
Responsibilities
Architecting and optimizing cloud-based communication ecosystems, enhancing system performance in complex existing architectures, driving seamless integrations across enterprise platforms, spearheading adoption of next-generation AI and voice technologies, providing high-level mentorship to engineering teams, leading root-cause resolution for major events.
