Director, Salesforce CRM Product
Core
Define and execute CRM product strategy leveraging Salesforce platform capabilities (Agentic AI, core CRM, Personalization, Digital Outreach, Data Management) to drive business development, contact center agent experience, and stakeholder engagement.
Role type
Director, Salesforce CRM Product
Builds
Salesforce CRM platform features and integrations for DaVita's business development and contact center operations
Domain
Healthcare / Salesforce CRM / Agentic AI
Deliverable
production ML models | product features
Required skills
Salesforce product strategy, market analysis, full product lifecycle management, stakeholder management, team leadership, OKR/KPI calibration, Salesforce certifications
Preferred skills
Healthcare/retail/tech industry experience, Salesforce Agentic and Einstein AI, Salesforce Data Cloud/Marketing/Experience Cloud, contact center solutions (journey mapping, sentiment analysis, speech analytics)
Technologies
Salesforce (Data Cloud, Marketing Cloud, Experience Cloud, Einstein AI, Agentic AI), contact center tools
Responsibilities
Develop CRM product strategy aligned with OKRs; conduct market and competitive analysis; manage product development from ideation to launch; champion customer voice and drive UX improvements; manage cross-functional stakeholder relationships; lead recruitment, hiring, and performance development of direct reports
Seniority
Director, strategic leadership & team management