Director, CRM Product Owner (4 openings)
Core
Leads strategy, development, and delivery of best practice CRM capabilities to transform patient and customer interactions for Novartis US commercial organization.
Role type
Director, CRM Product Owner
Builds
Robust CRM foundation and transformation initiatives for US commercial organization
Domain
Pharmaceutical industry, CRM, AI, and Data platforms
Deliverable
production ML models | product features
Required skills
CRM strategy and vision, product roadmap definition, cross-functional leadership, regulatory compliance, team management, change enablement, build vs. buy analysis, Salesforce ecosystem expertise, Veeva expertise, AI and data platform knowledge
Preferred skills
MBA, Master of Science, pharmaceutical industry experience, healthcare regulatory dynamics
Technologies
Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data Cloud), Veeva, OpenAI, Snowflake
Responsibilities
Define and execute CRM vision and strategy, champion adoption of advanced CRM technologies and AI, translate business needs into system improvements, lead cross-functional collaboration, establish governance frameworks, build and mentor high-performing teams, drive change enablement, optimize CRM investments
Seniority
Director, strategic leadership & team management