Director, CRM Product Owner (4 openings)
Core
Lead strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem to transform patient and customer interactions.
Role type
Director, CRM Product Owner
Builds
Robust CRM foundation and transformation across the US commercial organization
Domain
Pharmaceutical industry + CRM technology
Deliverable
product features
Required skills
CRM strategy, product roadmap, stakeholder alignment, team leadership, regulatory compliance, AI integration, data analytics, process transformation, Salesforce/Veeva expertise
Preferred skills
MBA, Master of Science, advanced AI/ML knowledge
Technologies
Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data Cloud), Veeva, OpenAI, Snowflake
Responsibilities
Define and execute CRM vision and roadmap, champion AI adoption, translate business needs into system improvements, lead cross-functional collaboration, enforce governance and compliance, build high-performing teams, drive change enablement, optimize CRM investments
Seniority
Director, strategic leadership & team management
