Senior Technical Account Manager
Core
Senior Technical Account Manager ensuring enterprise customers in Nordic regions achieve value from Cohesity's AI-powered data security products.
Role type
Senior Technical Account Manager (Post-Sales)
Builds
Cohesity data protection and security solutions for enterprise clients
Domain
Data Security / Data Protection / Cloud Infrastructure
Deliverable
client delivery
Required skills
Data management understanding, Data governance principles, Data center infrastructure knowledge, Product functionality expertise, Root Cause Analysis, Cross-functional collaboration, Customer roadmap ownership, Escalation management
Preferred skills
Data protection domain experience, Virtualization experience, Storage experience, Backup experience, Cloud Computing experience, Business review leadership, Capacity monitoring, Upgrade suggestion
Technologies
Cohesity platform, Cloud environments, Data center infrastructure
Responsibilities
Lead post-sales customer experience including technical issues and adoption, Identify upsell opportunities, Offer technical guidance on release strategies, Onboard new customers, Build relationships with support teams, Resolve complex customer issues, Investigate customer needs via surveys, Collaborate with solution architects, Own and track customer roadmap, Manage Get Well Plans for escalations, Maintain customer success tools (health scores, QBRs), Coordinate delivery of Customer Success services
Seniority
Senior, hands-on IC