Technical Support Engineer (Sydney)
Core
Senior technical support engineer providing 2nd/3rd level troubleshooting, debugging, and resolution for Cohesity's AI-powered data security and protection software/hardware across on-premises, cloud, and edge environments.
Role type
Senior IC Technical Support Engineer (Site Reliability focus)
Builds
Cohesity data protection and security solutions for enterprise customers
Domain
Enterprise Data Security / Cloud Infrastructure / Storage Systems
Deliverable
client delivery
Required skills
Linux/Windows system administration, TCP/IP networking, storage technologies (SAN/NAS/RAID), log analysis and root cause analysis, cloud platforms (AWS/Azure/GCP), virtualization (VMware/Kubernetes), scripting (Python/Perl), SQL databases
Preferred skills
NetBackup experience, public/private cloud platform expertise, AI tool usage for productivity
Technologies
Linux, Windows, TCP/IP, SAN, NAS, Kubernetes, Docker, AWS, Azure, GCP, VMware, SQL Server, PostgreSQL, Oracle, Python, Perl
Responsibilities
Diagnose and resolve complex technical issues for customers and partners, research and document solutions in knowledge base, mentor junior engineers, participate in product previews and process improvement initiatives, handle multiple simultaneous cases within SLA standards
Seniority
Senior, hands-on IC with mentorship duties