Sr. Technical Support Engineer - CR
Core
Provide multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside engineering teams.
Role type
Sr. Technical Support Engineer (Cybersecurity)
Builds
Customer support operations and knowledge base resources for SentinelOne's AI-native security platform
Domain
Cybersecurity / Endpoint Security / Cloud Security
Deliverable
client delivery
Required skills
troubleshooting, incident response, log analysis, EDR/XDR platform experience, multi-platform OS support (Windows, Mac, Linux), agent deployment
Preferred skills
AI/LLM proficiency (prompt engineering), cybersecurity certifications (Security+, CEH, CISSP, GCIH), automated security investigation
Technologies
EDR/XDR platforms, Windows, Mac, Linux, iOS, Android, security logs, threat telemetry
Responsibilities
Provide phone/email/chat-based customer support, document case activities and interactions, resolve customer issues based on SLAs, maintain customer satisfaction, work with R&D teams to determine root cause, contribute to knowledge base with solution articles and guides
Seniority
Senior, hands-on IC